We’re very proud of how matrix Standard organisations have quickly shifted their support and delivery of Information Advice and Guidance (IAG), in response to changes required, as covid19 has unfolded.

Here’s how Tower Project Job Enterprise & Training Services (JET), based in Tower Hamlets have adapted their Hotel @ Home to a remote programme, based around the concept of working in a hotel.

Graham Smithers, Head of Service at JET shared how each week the programme was themed around a particular hotel department and students received differentiated workbooks which would include activities they would undertake at home.

They were supported remotely by Job Coaches and Advisers either via telephone or Zoom.

Over 120 young people and adults with learning disabilities participated in the programme including students on supported internship programmes and JET clients who had been furloughed from work.

The main aim of the programme was to support those who were previously in work or on work placement to maintain their work and independent living skills whilst at home.

For other students it provided an opportunity to continue to support their progression towards the job market and teach the students skills that would not only support them to play a more active role within the family but would support them to live safely during a pandemic.    

Graham Smithers, from JET explained “matrix Standard and the assessment process have had a massive positive impact on our work and has provided us with a framework which has supported us to improve and grow over the past seven years. The assessment process has also given us the confidence to develop and launch new services like our hotel @ home.”

Tower Project Job Enterprise & Training Services’ matrix Standard continuous improvement check with their matrix Practitioner, praised how the job coaches have shown adaptability, creativity and coaching skills to deliver an IAG service that is about skill maintenance and job sustainability, whilst also providing much needed life IAG. By supporting 120 clients with learning difficulties the programme has importantly helped to minimise isolation, anxiety and fear.

You can download the article here

The Tower Project is registered in England and Wales under charity number 1061626 and company number 03338883 at 45-55 Whitehorse Road, London, E1 0ND.
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